Notice of Privacy

Below you will find the Privacy Policies of personal data collected through www.zentikhotel.com

Zentour S. de RL de CV and its affiliates and/or subsidiaries (hereinafter, Hotel Zenti´k Project), with fiscal address at Calle 30 No. 192C between 27 and 29, Colonia Fernando Novelo in the city of Valladolid, Yucatán , is a company committed to protecting your privacy. Our person responsible for Data Protection obtained due to the hosting relationship you have with us is the Personal Data Department and is located at the same address. You can contact him at the email: reservas@zentik.com.mx

1.- Personal data that we obtain

For the purposes indicated in this Privacy Notice, the Hotel Zenti'k Project may obtain your personal data through the following means:

Personally when you provide them to our employees, filling out the registration card upon entering the hotel or at our reception. Likewise when answering satisfaction and opinion questionnaires about the service.

Directly, when you provide them to us by telephone or through electronic means, when filling out the reservation form on our website, interacting on our social networks or by email.

Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies or third parties that support us during the reservation processes such as Easy-Rez.com and PayPal.

The personal data obtained or that can be obtained by the means indicated above are:

Name(s) and surname, marital status, address, contact telephone number, nationality, email, signature, cardholder name, credit card number, expiration date (in case of online transactions), name or company name for billing, RFC, tax address and billing email. Interest or preferences related to the room and services required. IP address and browser type when obtained by electronic means.

We inform you that the Hotel Zenti'k Project does not obtain data that is considered by the LFPDPPP as sensitive personal data.

2.- Purpose and Treatment of Personal Information

The personal data you provide will be used by the Hotel Zenti'k Project to provide the service:

Guarantee a reservation.

Have guest registration.

Contact guests when necessary, including completing transactions, any matter related to their stay in order to provide the best possible service and attention or in case of emergency.

Obtain billing information if required.

Comply with all mandatory legal provisions for the Hotel Zenti'k Project, within the framework of its commercial relationship with you. This transfer may be national or international according to the authority that requested it.

Protect the interests and rights of the Hotel Zenti'k Project, in accordance with legal provisions.

3.- Additionally, we have the following purposes that do not give rise to the legal relationship nor are they necessary to provide the service:

Sending electronic postcards, promotions, newsletters, satisfaction and opinion surveys of the service or website.

4. Limitation on Use or Disclosure of Personal Information.

At any time you can express your refusal to the processing of purposes that do not give rise to the legal relationship nor are necessary for the provision of the service, or the revocation of the consent that you have given us to the processing of your personal data, through a request that must be submitted in writing to the Department of Personal Data at the following address: Calle 30 No. 192C between 27 and 29, Colonia Fernando Novelo in the city of Valladolid, Yucatán, CP 97780, 24 hours a day. from Monday to Sunday or email: reserva@zentik.com.mx

Said request must contain the following: a) Name of the owner of the personal data; b) Email to receive notifications; c) Documents that prove your identity or, where applicable, the legal representation of the owner; d) Clear and precise description of the personal data regarding what the right is intended to be exercised and the right that is intended to be exercised; e) Any other element or document that facilitates the location of personal data. If the request does not satisfy any of the requirements indicated above, the Personal Data Department may require you, within 5 days of receiving the request, to provide the elements or documents necessary to process it. You will have 10 days to respond to the request. If you do not respond within this period, the corresponding request will be considered not submitted.

The attention periods will be a maximum of 20 days from the date on which the request is received to communicate the determination adopted, so that, if appropriate, it is made effective within the next 15 days following the issuance of the answer. In order to protect your confidentiality, the Hotel Zenti'k Project will send the response to your request to the email address provided for this purpose and will keep it available to the applicant at the address indicated in the previous paragraph.

5. ARCO Rights

It refers to the Access, Rectification, Cancellation or Opposition regarding the information you provide to the Hotel Zenti'k Project indicated in the Federal Law on Personal Data Held by Private Parties (LFPDPPP), you may do so by submitting the request that you direct to the Hotel Zenti'k Project, in terms of what is established in section 4 above, which will be responded to in the terms indicated there.

6. Control and security of your personal data.

The Hotel Zenti'k Project undertakes to take the necessary security measures to protect and prevent the loss, misuse, alteration or illegal disclosure of the information and personal data that you provide to us. For online transactions, we use security technologies that protect personal information transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security or data transmission system over which the company does not have absolute control and/or is dependent on the Internet can guarantee that it is totally secure.

7. Electronic media and cookies

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific Internet page, which allow the Internet server to remember some data about this user, including their viewing preferences. of the pages on that server, username, password.

Web beacons: These are images inserted into an Internet page or email that can be used to monitor the behavior of a visitor, such as storing information about the IP address, duration of interaction time on that page and the type of browser used, among others. .

The Hotel Zenti´k Project does not use cookies or web beacons to collect information. However, some of the companies that provide us with the reservation and payment service may use cookies and web beacons, which is why we ask you to read the Privacy Notice of each of them.

8. Modifications to the Privacy Notice

The Hotel Zenti'k Project reserves the right to make modifications or updates to this Privacy Notice at any time, for the purposes of reflecting the entry into force of new regulations or internal policies. These modifications will be available through the following means: visible advertisements in our establishment, website or email. Therefore, we suggest you periodically visit this privacy statement to be aware of any updates.

Last update date: June 2017.